NAPA Partners With New Consultancy, GCG

October 12, 2022 4:21 pm

Cole Bay, St. Maarten: GCG, Gittens Consultancy Group, launched on Thursday, October 6, 2022 as Training Professionals International Firm (TPI) expands their services based in Sint Martin/St Maarten.

GCG was established to provide organizations with a comprehensive Organizational Training & Development Consultancy Assessment. GCG provides progressive organizations with an intimate connection to their highly skilled international consultants that work in synergy with their Senior Management, People Leaders and valued employees simultaneously, to improve the organization's performance at all levels based on committed collaborative, cooperative team effort.

Gittens Consultancy Group provides organizations with an opportunity to steer away from "band aid" trainings and "quick fixes" to enhance organizational fractures, low performing employees, supervisors and managers not meeting performance competencies, underperforming personnel, employees' excessive absenteeism and calling in sick, disengaged employees that don't prioritize Customer Service standards. GCG provides organizations with the information they need, to eliminate these problems, get to the nucleus of the issues and transform the organization by tackling one issue at a time strategically, while engaging all members of the organization and requiring their commitment throughout the process.

NAPA Auto, Truck & Marine Parts, is CGC's first client in St. Maarten and is excited about their opportunity to elevate their standards of operation at both locations, Cole Bay and Phillipsburg. NAPA, is a USA based source for automotive parts, accessories and know-how for cars, trucks and SUV’s, with over 6,000 company and privately owned parts stores established in the USA, the Caribbean, Central & South America, as well as Europe. NAPA has always placed emphasis on Customer Service Standards, Staff Educational Programs and Employee Performance. NAPA recognizes that in the competitive automotive aftermarket, enhancing their policies and procedures, providing consistent training and development opportunities and offering Management & Leadership Coaching, is vital to maintain their respected position in their sector.

Michael Ferrier, NAPA Auto, Truck & Marine Parts (SXM), Managing Director stated: We are elated to venture into a partnership with Dr. Natasha Gittens and the Gittens Consultancy Group with the objective to further enhance the Customer Service experience at the local St. Maarten NAPA Auto Parts stores. NAPA SXM continues to strive to ensure doing business with us, remains a pleasant experience through professional, efficient and courteous customer service dished up by ALL our team members.

Dr. Gittens, President and CEO of TPI & GCG stated, I am elated that global organizations like NAPA, are leading the torch and have deemed GCG as vital in the Caribbean business community. Our new, innovative approach to elevating Caribbean businesses will shed light, provide a new lens on organizational advancement. In short, we will highlight what the organization(s) has done well but most importantly identify areas that are negatively impacting (i.e., infringing) and hindering the organization reaching its full potential. This warrants time, commitment from the organization and the willingness to allow us to enter the underbelly of the organization and provide a diagnosis for long term success, not a temporary fix.

GCG provides organizations with a 360 Assessment process, that indicates how your customers/clients feel about you services, administers one-on-one personnel assessments, that shed light on how employees feel about the organization's Culture, Leadership & Management, we assess the performance of Supervisors, Managers & Senior Leadership to determine what skills they need to improve from Communication to Delegation to Leading Teams effectively and provide Coaching & Development to advance their leadership performance in day - to - day operations, conduct Human Resource Departments comprehensive observations to determine if employees and leaders have the support they need to be successful and support the development of Employee Performance Evaluations , that fits the customized needs of the organization, in addition to facilitating Supervisory Board & Council Training Sessions.

GCG offers Consultancy options from 3 months to 12 months with the ability for extensions, and the opportunity to select the number of hours that best meets the needs of the organization's goals. Each client's consultancy assessment is customized to identify key indicators that will guide, direct and achieve the goals necessary to position the organization to greater success and in alignment with the organization's mission, vision and desired Culture of Excellence. For mor information contact CGC @ 526-2052.